Telecommunications Services Industry

In 2021, Telstra faced court for its treatment of First Nations customers. New figures obtained by the ABC show the scale of the problem is much worse than first thought.

Submissions to a Senate inquiry outline what happened behind the scenes as Optus rushed to fix its recent outage.

Sarah Hanson-Young says Kelly Bayer Rosmarin has shown leadership in resigning as the CEO of Optus but called for strengthened rules and regulations following the nationwide network outage.

A woman tells of a desperate Melbourne roadside rescue as her colleague lay unconscious and she could not get through to emergency operators during the November 8 outage.

Kelly Bayer Rosmarin was highly regarded as a corporate warrior after surviving last year's cyber attack fallout, but her fate at Optus was decided earlier than Monday morning's announcement, writes Peter Ryan.

Mark Gregory from RMIT says Australian technology companies have a tendency to employ people with legal or accounting backgrounds to CEO roles, with Kelly Bayer Rosmarin the latest.

Ms Bayer Rosmarin was the focus of intense criticism after a nationwide outage on November 8 stranded 10 million Optus customers.

Optus chief executive officer Kelly Bayer Rosmarin resigns in the wake of November 8's major outage, saying it is "in the best interests of Optus going forward".

If last year's cyber attack failed to teach Optus a few lessons in handling massive tech failures, perhaps the public scrutiny of the Senate will force the system reboot the telco so desperately seems to need, writes Kate Ainsworth.

Optus CEO Kelly Bayer Rosmarin was unwilling to give a definitive on what if any compensation would be given to those impacted by the outage, Afternoon Briefing's Matt Doran spoke with Committee Chair Sarah Hanson-Young.

Optus CEO Kelly Bayer Rosmarin spent the morning being grilled in a Senate hearing. Here's a look at the key moments. 

Issues between blue and green message bubbles could soon be a thing of the past, as Apple moves to adopt the RCS standard.

Optus chief executive Kelly Bayer Rosmarin faces Senate inquiry after more than a week of public anger over its nationwide network outage. 

A Melbourne woman says she was in "an almost panic-attack state" trying to get in touch with Optus after the telco signed up a new customer with her mobile number.

Optus is facing growing scrutiny after some triple-0 calls failed during its unprecedented outage.

Optus is no stranger to class actions after last year's cyber attack. But a week after its crippling nationwide outage left 10 million Australians in the dark and businesses unable to trade, is another one on the horizon?

Optus says "changes to routing information" after a "routine software upgrade" was behind last week's nationwide outage, affecting 10.2 million Australians and impacting 400,000 businesses.

Fearing that telecommunications companies have been left to manage their own cyber affairs with limited oversight, the home affairs minister imposes new reporting obligations in an attempt to prevent another Optus-style hack.

Businesses were hit hard during the Optus outage, with EFTPOS machines left out of action. As Australia moves further towards being completely cashless, experts say the outage isn't enough to see cash return as king.

Optus customers are still fuming after a massive outage that knocked out services across the nation and left 400,000 businesses struggling.

CEO of the Australian Communications Consumer Action Network says Optus hasn't learned the lessons from its last breach.

First the hack, then the outage. Many customers want out of Optus, while others want compensation. Here's a look at your consumer rights.

As fibre-to-the-premises internet arrives in far-flung pockets of Queensland, some in the regions want to bust the "urban myth" that all bush broadband is bad.

Multiple investigations have been launched into yesterday's Optus outage that left millions with phone and internet - now Australia waits to find out, what went wrong. 

There's mounting pressure on Optus to do more to explain itself after yesterday's unprecedented phone and internet outage with calls for compensation growing louder.